CUSTOMER REFERRAL PROGRAM

DRAFT FOR INTERNAL REVIEW

Effective Date: September 1, 2026

These Terms & Conditions govern participation in the RapidWorks CRO Customer Referral Program (the "Program"). The Program allows eligible participants to earn rewards for legitimate introductions to businesses that may be a fit for RapidWorks' CRO product line.

1. Who Can Participate

• Current CRO customers in good standing and other participants expressly approved by RapidWorks may participate in the Program.
• RapidWorks employees, contractors, agents, and sales representatives are not eligible unless RapidWorks expressly states otherwise.
• The Program is currently available to eligible participants referring businesses located in the United States or Canada.
• Participants must be at least 18 years old.
  
  

2. Eligible Referral

To qualify, a referral must be a legitimate business that:

• Operates three (3) or more trucks;
• Operates in a CRO-served industry, including portable sanitation, roll-off/dumpster, septic/FOG, scrap/recycling, or another market approved by RapidWorks;
• Is reasonably determined by RapidWorks to be a potential fit for CRO.

• The referral must include valid business contact information, including an email address, and must be submitted through the designated referral process before the referred business independently enters the RapidWorks sales process.
• A referred business is not eligible if it is an existing RapidWorks/CRO customer, an active sales opportunity, already actively engaged with RapidWorks sales, or otherwise determined by RapidWorks to be ineligible.
• RapidWorks will review each submission. Submission of a referral does not automatically entitle the participant to a reward.
  
  

3. Referral Rewards

Stage	Requirement	Reward	Cumulative Reward
Qualified Referral	RapidWorks verifies that the referred business is legitimate, has 3+ trucks, fits a CRO market, and meets the Program's eligibility requirements.	$200	$200
Completed Demo	The referred business books and the customer that referred them attends a qualifying CRO demo.	$300	$500
New Customer	The referred business becomes a new paying CRO customer.	$500	$1,000

Rewards are cumulative, but total rewards are capped at $1,000 per referred company. Booking a demo without attending it does not qualify for the Completed Demo reward. The referring customer must also attend the demo. The Qualified Referral reward is subject to RapidWorks' review and validation of the referred business before payment.

 

4. Referral Review and Sales Process

• RapidWorks may research and contact a referred business to confirm eligibility and determine whether the business is an appropriate CRO prospect.
• RapidWorks has final discretion to determine whether a referral and each Program milestone qualify for a reward.
• Participation in the Program does not give the referring participant control over RapidWorks' outreach, sales process, demo process, commercial terms, or decision to pursue a referred business.
  
  

5. Duplicate and Ineligible Referrals

• Only one participant may receive rewards for the same referred business. If more than one participant submits the same business, RapidWorks may credit the first qualifying submission received.
• Ineligible referrals include self-referrals; existing customers; active opportunities; businesses already actively engaged with RapidWorks; duplicate referrals; false, fraudulent, incomplete, or misleading submissions; purchased lead lists or mass-spam submissions; referrals where the participant has no reasonable connection or basis for the introduction; and businesses that do not meet the Program's qualification criteria.
  
  

6. Permission to Share Referral Information

• Participants should submit only legitimate business referrals and must have a reasonable basis for sharing the referred contact's business information with RapidWorks.
• Participants are responsible for complying with applicable laws and must not obtain or share referral information through deceptive or unlawful means.
  
  

7. Reward Payment

• Eligible rewards will be delivered electronically through Tremendous or another payment method selected by RapidWorks.
• Participants must provide an accurate email address and any additional information reasonably required to issue a reward.
• Participants are responsible for any taxes associated with rewards. RapidWorks may request tax information or issue tax documentation when required by law.

8. Reward Timing

• RapidWorks will make reasonable efforts to issue rewards after the applicable milestone has been confirmed. Delivery timing may vary based on verification and payment processing.
• Rewards are milestone-specific and are earned only when RapidWorks confirms that the applicable milestone requirements have been satisfied.
  
  

9. Multiple Referrals

• Participants may submit multiple legitimate referrals unless RapidWorks communicates a limit. Each referral is evaluated independently.
• RapidWorks may establish reasonable limits or controls to prevent misuse or abuse of the Program.
  
  

10. Program Abuse

RapidWorks may disqualify a participant or referral, and may withhold or cancel rewards, in cases of fraud, manipulation, misrepresentation, abuse, circumvention of Program rules, or other conduct RapidWorks determines undermines the integrity of the Program.

 

11. Program Changes or Termination

• RapidWorks may modify, suspend, or terminate the Program, including eligibility criteria and reward amounts, at any time.
• Unless RapidWorks states otherwise, changes will apply prospectively. Referrals validly submitted before a change will be evaluated under the terms in effect when submitted, except where the referral is unlawful, fraudulent, or otherwise ineligible.
  
  

12. No Guarantee of Business Relationship

• Participation in the Program does not create an employment, agency, partnership, or joint venture relationship with RapidWorks.
• RapidWorks retains sole discretion over whether to contact, pursue, contract with, or continue a relationship with any referred business.
  
  

13. Questions and Contact

For questions about the Program, contact:

RapidWorks
info@rapidworks.com
31 State St, 2nd Floor
Boston, MA 02109